Terms of Use

Welcome to KIVVI. We’re glad you’re here and want to make sure your experience is smooth, safe, and transparent.

Please take a moment to read the basic terms of use that help protect both you and us.

1. About the Service

KIVVI is a platform that helps users order and deliver goods from international online stores — primarily in the USA and Turkey — to countries in Central Asia. We are not affiliated with or responsible for these stores.

2. User Responsibility

As a user, you are responsible for:

• providing accurate information (full name, address, contact details);
• selecting appropriate products that meet your country’s import rules;
• complying with customs regulations and restrictions (see our Prohibited Items list).

3. Payments and Shipping

Shipping costs are calculated automatically. Full payment is required in advance via supported payment methods. KIVVI is not responsible for delays caused by third parties (customs, carriers, or stores).

4. Privacy

We do not share your personal data with third parties unless it is required for delivery. Learn more in our Privacy Policy.

5. Support

If you have questions or need help, our support team is always ready to assist you quickly and clearly.

By using the KIVVI website, you agree to these terms.

If you do not agree with any of the rules, please refrain from using our service.