Frequently Asked Questions
Answers to frequently asked questions.
Can I order from online stores that are not in the catalog?
Yes, you can order from any U.S. online store, even if it’s not listed in our catalog.
Can I add another recipient address for myself, or send a package to another recipient directly (friend, relative, etc.)?
Yes, you can add another recipient address in your personal account.
What can I order from the USA?
Almost anything — clothing, electronics, toys, cosmetics, and more.
What can't be ordered from the US? - List of Prohibited Items!
What can't be ordered from the US? - List of Prohibited Items!
What is the minimum and maximum weight of a parcel?
What is the minimum and maximum weight of a parcel?
How can I pay for KIVVI services?
How can I pay for KIVVI services?
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