If you are a business partner, please refer to our B2B User Portal Features guide, which includes extended functionality for buyers. We also recommend API integration for registering and receiving package information via requests and webhooks.
Sign In to Your Account
To access all portal features, sign in to your Kivvi account.
Once logged in, you can:
- Create a shipping order
- View and manage existing orders
- Update delivery information
- Add services to your orders
- Communicate with our team
View Existing Shipping Orders
To view your orders, press the "View All" button on the main dashboard.
Order States
Shipping orders progress through various states depending on the order type
Parcel Orders
| State | Description |
|---|---|
| New | Order is created, no awaited packages have been added yet. |
| Shipped | Awaited packages have been added. The order is pending. |
| Received | All packages have been received. The order is validated. |
Purchase Orders
| State | Description |
|---|---|
| Draft | Order is created and can be modified. Service lines can be added and invoiced from this state. |
| New | The first invoice for order services has been created and posted. |
| Bought | All declared items have been purchased. |
| Shipped | All declared items have been shipped. The order is pending and all items are in "Shipped" state. |
| Received | Order has been validated. |
Common States (Both Order Types)
| State | Description |
|---|---|
| In Transit | Packages are in transit between facilities. |
| Arrived | Packages have arrived at a location. |
| Stored | Packages are stored at a warehouse location. |
| Out for Delivery | Packages are out for delivery to the recipient. |
| Delivered | Packages have been delivered to the recipient. |
| Cancelled | Order has been cancelled. |
Sorting, Filtering, and Search
To help you find orders quickly, we have added several filtering and sorting options.
Sort Orders By
- Order reference number
- Total amount of the order
Filter by State
| Filter | Description |
|---|---|
| Active | All active orders not in "Delivered" or "Cancelled" state (default filter) |
| All | All orders regardless of state |
| Cancelled | Only cancelled orders |
| In Delivery | All orders that have left the warehouse and are on the way to the recipient |
Filter by Order Type
| Filter | Description |
|---|---|
| Parcel Shipping Order | Orders where you made an online purchase yourself |
| Purchase Shipping Order | Orders where we placed the purchase on your behalf |
Search
You can search for orders using the following fields:
- Order name
- Recipient
- Creation date
To perform a search, select a search type, enter a value in the search field, and press the magnifying glass icon.
View and Manage Order Details
To view detailed information about a specific order, press the link on the order name.
Add Services
You can add additional services to your order as long as it has not yet reached the "In Delivery" state.
To add services:
- Select the desired services:
- Extra Packaging — additional protective packaging for safe delivery
- Content Check — inspection of items before shipment
- Insurance — full coverage against loss or damage
- Press the "Add Services" button
- Review the selected services in the checkout wizard
- Confirm your selection
The selected services will be added to the invoice and performed accordingly.
Manage Delivery
You can update the recipient or delivery method for an order as long as the packages have not yet left our warehouse.
Change Recipient
To change the recipient:
- Go to the order's "Recipient" card and press the pencil icon
- In the wizard, select a recipient from those you have saved in "My Addresses"
- Press the "Confirm" button
The order will be redirected to the new recipient.
Change Delivery Method
To change the delivery method:
- Go to the order's "Delivery" card and press the pencil icon
- In the wizard, select the desired delivery carrier, method, or point
- Press the "Confirm" button
The delivery method will be updated accordingly.
Communication
If you have any comments or questions regarding your order, you can leave a message in the chatter at the bottom of the page.
You will also receive all reports related to requested services — such as "Photo of Contents" or "Content Check" — in the chatter.
Support
If you have any questions, our support team is available to assist.