If you are a business partner, please refer to our KIVVI B2B portal features guide for an overview of the additional features available to buyers. For automated package registration and access to package information, we also recommend API integration using requests and webhooks.
Log in to your account
Enter your details to access all available KIVVI features.
Once logged in, you can:
- create a shipping order;
- view and manage your existing orders;
- update delivery details;
- add services;
- contact the KIVVI team.
View existing shipping orders
To view your orders, click "View All" on your account dashboard.
Order status
The status of your shipping order updates as it moves through processing and delivery.
Ship my parcel
Status | Description |
|---|---|
| New | The shipping order has been created, but no expected packages have been added yet. |
| Shipped | The expected package details have been added. KIVVI is waiting for the packages to arrive at the warehouse. |
| Received | All packages have arrived at the warehouse. The shipping order has been confirmed. |
Buy for me
| Status | Description |
|---|---|
| Draft | The details can be edited. Services can be added and included in the invoice at this stage. |
| New | The first invoice for order services has been created and posted. |
| Bought | All listed items have been purchased. |
| Shipped | All listed items have been shipped by the sellers and are on their way to the warehouse. |
| Received | All items have arrived at the warehouse, and the shipment has been confirmed. |
Common statuses for both order types
| Status | Description |
|---|---|
| In Transit | Packages are in transit between facilities. |
| Arrived | Packages have arrived at a location. |
| Stored | Packages are stored at a warehouse location. |
| Out for Delivery | Packages are out for delivery to the recipient. |
| Delivered | Packages have been delivered to the recipient. |
| Cancelled | Order has been cancelled. |
Sorting, filters, and search
Use sorting, filters, and search to find orders quickly.
Sort by
Shipments can be sorted by:
- Order
- Total amount
Filter by status
| Filter | Description |
|---|---|
| Active | All active shipping orders except those with a "Delivered" or "Canceled" status. This filter is selected by default. |
| All | All orders, regardless of status. |
| Cancelled | Canceled shipping orders only. |
| In Transit | Shipping orders that have left the warehouse and are on the way to the recipient |
Filter by order type
| Filter | Description |
|---|---|
| Forwarding | Shipping orders for items you purchased yourself. |
| Purchase | Shipping orders for items KIVVI purchased on your behalf. |
Search
You can search for shipments by:
- Order
- Recipient
- Creation date
Select a search option, enter a value, and click the magnifying glass icon.
View and manage order details
To view detailed information about a specific order, click the order number.
Additional services
You can add additional services to your shipping order as long as it has not reached the "In transit" status. 
To add services:
- Select the services you need:
- Extra packaging: We’ll add protective packaging to reduce the risk of damage during delivery.
- Item inspection: We’ll inspect the contents before shipping.
- Insurance: If the package is lost or damaged in transit, we’ll reimburse its full value.
2. Click "Add services"
3. Review the selected services in the window that opens.
4. Confirm your selection
The selected services will be included in the invoice and completed as requested.
Update delivery details
You can change the recipient or delivery method until the package leaves the KIVVI warehouse.
Change the recipient
To select a different recipient:
- Find the "Recipient" card and click the pencil icon.
- Select a recipient from the addresses saved under My addresses.
- Click Confirm.
The order will be redirected to the new recipient.
Change Delivery Method
To select a different delivery method:
- Find the Delivery card and click the pencil icon.
- Select a delivery service or delivery method.
- Click Confirm.
The delivery details will be updated.
Communication
If you have questions or comments about a shipment, leave a message in the conversation section at the bottom of the page.
Reports for selected services, such as "Item photos" or "Item inspection" results, will also appear there.
Support
If you have any questions, our support team is always ready to help.
#UserGuide