You can order from most US online stores. Use our warehouse address at checkout. Once your package reaches our warehouse, we’ll deliver it to you. If the store doesn’t accept your payment method, send us the item link and details, and KIVVI can place the order for you.
Shipping costs depend on the package’s weight, dimensions, and destination country. The final amount will appear in your account once these details are confirmed. Use our cost calculator to get an estimate in advance.
Delivery can take 7 days or more from the time the package leaves our US warehouse. Timing may vary by destination.
New to Kivvi? Follow this guide to sign up in just a few minutes using your email address or Google account.
Follow this guide to learn how to use both options: Ship my package (when you purchase the items yourself) and Buy for me (when you want KIVVI to purchase them on your behalf).
Once your account is set up, read the guide to learn how to view orders, track packages, add services, update delivery details, and contact support.
Business clients have access to additional tools for managing invoices and bills and tracking packages. Read the guide for details and an overview of the upcoming Shipment Request feature.
Stay connected wherever you are. Read this guide to learn how to set up the bot, use commands such as /status and /declare, receive notifications, and manage shipments directly in Telegram.
It depends on the value of your order and the customs rules in the destination country. If the value exceeds the duty-free limit, additional charges may apply. Check the requirements for your country or use our cost calculator to estimate any applicable duties and the total cost before placing an order.
KIVVI does not accept
Additional restrictions may apply based on US law, carrier requirements, and the destination country’s regulations.
Yes. When creating a shipment, enter the recipient’s details and delivery address. Depending on the destination country, the recipient may need to pay customs duties.
Select the extra packaging service when creating your shipment. Protective materials will be added to help reduce the risk of damage during shipping.
Use the tracking number to check its status on our website, in your account, or through the KIVVI Telegram bot.
That depends on the store’s return policy. Contact the seller directly to request a return and follow their instructions.
First, check the order status using your tracking number. If the package appears to be lost or arrives damaged, contact KIVVI support for assistance. For added protection, you can add insurance when creating a shipment. If an insured package is lost or damaged in transit, you’ll receive a full refund.
The maximum weight per shipment is 30 kg.
You can pay by card or choose another payment method in your account. Options may vary by country.
Yes. If an online store doesn’t accept your payment method, send us the item link and details. We’ll place the order, have it delivered to our warehouse, and then ship it to you.
Yes. We can combine several packages into one shipment to help reduce shipping costs. Keep in mind that the total value must not exceed the limit set by the destination country.
Shop on your own or send us a product link , we’ll help with the purchase and shipping.
