General questions
Can I order from any online store in the USA?
Yes. You can order products from almost any American online store. If the store does not ship directly to your country, we can purchase the item on your behalf and deliver it through our warehouse.
How much does delivery from the USA cost?
The delivery cost depends on the weight of the parcel, its size and the destination country. The exact shipping price can be calculated in your personal account after placing the order.
How long does delivery take?
The average delivery time from the USA to Central Asian countries is 2–3 weeks after the parcel is shipped from our warehouse.
Customs
Do I need to pay customs duties?
It depends on the value of the goods and the customs regulations of the destination country. If the order value exceeds the duty-free limit, customs fees may apply.
Which products cannot be shipped from the USA?
Prohibited items include weapons, narcotic substances, hazardous chemicals, certain medicines, and other goods restricted by the laws of the destination country.
Shipping
Can I send a parcel to another person?
Yes. When creating a shipment you can specify a different delivery address and recipient.
What if the item is fragile?
We use additional protective materials and can reinforce the packaging to ensure safe delivery of fragile goods.
Payments
How can I pay for KIVVI services?
You can pay for shipping using a bank card or other available payment methods listed in your personal account.
Can you purchase the product for me?
Yes. If the online store does not accept your payment method, we can buy the item on your behalf and deliver it to our warehouse.
Additional useful questions
What happens if the parcel is lost?
We monitor shipments throughout the delivery process and provide support to resolve any issues that may occur during transportation.
Can I combine several purchases into one shipment?
Yes. You can consolidate several orders into one parcel to reduce shipping costs.
Can I order products from Amazon?
Yes. Amazon is one of the most popular stores used by our customers, and we support purchases from this platform.
Is there a weight limit for parcels?
There may be limits depending on the delivery method and the regulations of the destination country.
Can I return a product to the USA?
Returns are possible depending on the policy of the online store where the item was purchased.