This Privacy Policy explains how KIVVI collects, uses, stores, and protects personal information of users who visit and use our website and services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal information

• Name and surname
• Email address
• Phone number
• Delivery address
• Account information

Order information

• Information about purchased products
• Shipping details
• Payment and transaction information

Technical information

• IP address
• Browser type and version
• Device information
• Cookies and usage data
• Pages visited and interaction with the website

This information helps us improve our services and provide a better user experience.

2. How We Use Your Information

We use collected information to:

• Provide and manage our services
• Process orders and deliveries
• Communicate with users regarding orders or support requests
• Improve website functionality and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Provide a better browsing experience

Users can disable cookies through their browser settings. However, some website features may not function properly without cookies.

4. Data Protection

We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Access to personal data is limited to authorized personnel who require this information to perform their duties.

5. Sharing Information with Third Parties

We may share necessary information with trusted third parties in order to provide our services, including:

• Logistics and shipping partners
• Payment processing providers
• IT service providers and website infrastructure partners

These partners receive only the information required to perform their functions and are obligated to maintain confidentiality.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it may be securely deleted or anonymized.

7. User Rights

Users have the right to:

• Request access to their personal data
• Request correction of inaccurate information
• Request deletion of personal data when legally permissible
• Withdraw consent for data processing where applicable

Requests regarding personal data can be sent to the contact information listed on our website.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. Users should review the privacy policies of any external services they visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the revised date.

Continued use of the website after updates indicates acceptance of the updated policy.

10. Contact Information

If you have questions about this Privacy Policy or how your personal data is processed, please contact us through the contact information available on our website.